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Having a normal land line for your business in this day and age will just not be sufficient. It will make your company look very unprofessional and people will be very wary. There are a number of different numbers around these days, so let us take a look at a pick of a few and what they mean to your business organisation.

0800 Numbers

Freephone 0800 numbers offer the utter most respect for your business. You are literally telling your clients to call you and you want to speak to them. You are telling them that you will pay for their phone bill because that is how genuine your company is. Just make sure that you have enough staff on the end of the line so that you do not let people hold on for hours on end.

National Rate Numbers

A national rate number is all very well and good as long as you again do not keep people ready and waiting on the end of the telephone. Although it may not have an expensive minute rate, it all adds up in the end especially when you are waiting for ages for a customer service representative to answer.

Premium rate numbers

If your business is solely using the premium rate number as a revenue stream, then it can be acceptable. But if you are using it as a customer help line then you are definatley doing the incorrect thing. People will not buy your product simply because you have terrible customer service. There is no way that someone will want to pay up to ?1.50 per minute just to stay on hold and listen to music. Can you imagine if they were on hold for thirty minutes or so, it would literally cost them a fortune.

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